Email us
Write to shannon@dehsu.com. Questions, problems and ideas are all welcome; if something about how your shop works doesn't fit Pipr, we especially want to hear it.
What to send with a problem
- In the app, tap your initials, then Help & app version, then Email support: your email app opens to us with the details already in it (which version you have, who's signed in and your shop). With no email app, tap Copy details and paste them into your email.
- Say what you were doing, what you expected and what happened instead.
- A screenshot helps, especially of any message Pipr showed.
If a change didn't go through, tap your initials, then Sync status, and include what it says.
Before you write
- Something not showing up in the office? Check the phone's sync button. What the sync badges mean.
- Can't sign in? Signing in, or ask your shop owner for a new pairing code.
- A Stripe or QuickBooks problem? Look under Settings → Needs attention.
Terms and privacy
Pipr's Terms of Service and Privacy Policy are on one page. Pipr is a product of DeHsu, LLC, New York.